Dear Customers,

We have just lost full connectivity to our core machine which is responsible for most voice and gameservers.

Engineers are looking at the situation and will update us accordingly.

Thanks,

[EDIT-16:05]: The core system now appears to be running stable, we will continuously monitor its activity over the next 48 hours. All services should be back online and we apologise for any inconvenience caused.

Dear Customers,

We will be performing a series of upgrades on our billing and support areas starting with immediate effect.

Thanks.

[EDIT]: This has now been completed successfully.

Dear Customers,

We will be performing a series of firmware upgrades to our primary network ring and our BGP routers during January. Please be aware that this will affect service uptime whilst initiating reboots to the routers.

The work will be split into two separate parts.

The first part of each maintenance window will be at-risk only whilst we tftp the new firmware onto the equipment. The second part will be flipping over of HSRP protected VLANS and OSPF linknets, and the clean closing of BGP session with servers. This will then be followed the the actual reboot of the equipment in order to run the new firmware.

Each reboot should only take around 15 minutes, in the case of ring-switches they will be rebooted sequentially to minimise impact on servers.

** MAINTENANCE WINDOW 1 **
At Risk: 20/01/2010 22:00hrs - 23:59hrs GMT
Outage: 21/01/2010 00:01hrs - 01:00hrs GMT

** MAINTENANCE WINDOW 2 **
At Risk: 27/01/2010 21:00hrs - 23:59hrs GMT
Outage: 28/01/2010 00:01hrs - 04:30hrs GMT

Should you have any queries, do feel free to launch a support ticket in the left hand corner of this message.

We apologise for any inconvenience caused.

Update: This work has been completed successfully.

Dear Customers,

We are performing maintenance on our main web server which may impact the use of the following:

- Forums
- Website
- Billing
- Support
- Game Control Panel

We apologise for any inconvenience. We should have this done within the next hour or so.

[UPDATE: 09:45]:

Dear Customers,

This issue should now be resolved. Our engineers resolved the issue 24 hours ago and after a magnitude of monitoring we can now confirm stability on the network.

Apologies for any inconvenience caused.

----------------------------

Dear Customers,

We are facing a current routing issue on our voice-server network. This is directly impacting Ventrilo and Mumble voice servers.

Our engineers are analyzing the issue and we hope to get these services running in the next few hours.

Apologies.